Effective Date: December 1, 2024

Cyberhuman AI Privacy Policy

Cyberhuman AI Inc. ("Cyberhuman," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our AI voicebot Service (the "Service"). This policy applies globally and is intended to be consistent with applicable privacy laws, including the GDPR and the CCPA.

If you have questions about this policy, contact us at support@cyberhuman.ai.

1. Information We Collect

We collect information to provide and improve the Service. The categories below describe the types of information we may collect:

1.a Information Collected Through the Service

• Interaction data: questions and responses exchanged with the AI voicebot, timestamps, and related metadata.
• Device information: device type, operating system, browser type, IP address, and language settings.
• Log files: automatically collected details about your interaction with the Service (pages viewed, session durations, error reports).
• Cookies and tracking technologies: small files stored on your device to save preferences and analyze usage.

1.b Information Received from Payment or Platform Providers

When you make a purchase or sign up via a third-party operator, we may receive information necessary to enable your access, such as:

• Your name
• Email address
• Phone number (if provided)
• Preferred language
• Payment-related details (amount, date, transaction metadata)

2. How We Use Your Information

We use personal information for the following purposes:

• Provide, operate, and maintain the Service.
• Personalize and improve the Service, including refining AI responses.
• Communicate with you about account updates, support requests, and service changes.
• Perform analytics to understand usage trends and improve performance.
• Comply with legal obligations and protect against fraud and abuse.

We do not sell your personal information.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Save user preferences and settings.
• Analyze traffic and Service performance.
• Tailor content based on user behavior.

You can manage cookie preferences in your browser settings, but disabling cookies may limit Service functionality.

4. Sharing Your Information

We share personal information only as described below:

• With affiliates: to enable integrated services and internal analytics.
• With trusted third-party service providers: hosting, payment processors, analytics, and technical support providers who are contractually bound to safeguard your data.
• For legal reasons: where required to comply with law or to protect our rights, property, or safety.

5. Leaving Our Website

Links to third-party sites are provided for convenience. Their privacy practices are governed by their own policies; review them before providing personal information.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. When data is no longer required, we delete or anonymize it.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal data. Below are common rights under the GDPR and CCPA.

7.a GDPR (EEA & UK)

If you are in the EEA or UK, you have rights including:

1. Right to Access: Request confirmation whether we process your data and obtain a copy of such data.
2. Right to Rectification: Request correction of inaccurate or incomplete data.
3. Right to Erasure (Right to Be Forgotten): Request deletion when processing is no longer necessary or consent is withdrawn, subject to exceptions.
4. Right to Restrict Processing: Request restriction in certain circumstances (e.g., while accuracy is being verified).
5. Right to Data Portability: Receive your data in a structured, machine-readable format and, where feasible, request transfer to another controller.
6. Right to Object: Object to processing based on our legitimate interests or for direct marketing.
7. Right to Withdraw Consent: Withdraw consent where processing is based on consent (without affecting prior lawful processing).
8. Rights Related to Automated Decision-Making: Request human intervention or limits on automated decisions, where applicable.
9. Right to Complain: Lodge a complaint with your local supervisory authority.

To exercise these GDPR rights, contact us at support@cyberhuman.ai.

7.b CCPA (California Residents)

California residents have rights including:

1. Right to Know: Request disclosure of categories and specific pieces of personal data collected, and sources and purposes of processing.
2. Right to Delete: Request deletion of personal data, subject to certain exceptions (e.g., legal obligations).
3. Right to Correct: Request correction of inaccurate personal data.
4. Right to Opt Out of Sale/Sharing: While we do not sell personal data, you may opt out of any sharing for cross-context behavioral advertising.
5. Right to Limit Use of Sensitive Personal Information: Limit use when sensitive information is processed.
6. Right to Non-Discrimination: Exercise your rights without being denied services or charged different prices.

To exercise CCPA rights, email support@cyberhuman.ai. We may require verification to process requests and accept requests submitted by authorized agents with proof of authorization.

In the past 12 months we may have collected categories such as identifiers, internet activity, geolocation (if applicable), and inferences for personalization. We do not knowingly sell or share personal data of minors under 16 without authorization.

8. Data Security

We implement industry-standard security measures (encryption, secure hosting, audits) to protect personal data. No system is completely secure, but we strive to maintain strong protections.

9. International Data Transfers

Personal data may be transferred to countries outside the EEA/UK (including the United States). Where transfers occur, we implement safeguards such as:

• Standard Contractual Clauses (SCCs) where required.
• Transfers to jurisdictions with an adequacy decision when applicable.
• Supplementary technical and organizational measures (encryption, minimization).

You may request information about transfer safeguards or object to transfers where permitted under applicable law by contacting support@cyberhuman.ai.

10. Children’s Privacy

The Service is not intended for individuals under 13 (or the local minimum age). We do not knowingly collect personal information from children; if we learn of such collection we will delete the data.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes are effective when posted with a revised "Effective Date." Continued use of the Service after changes indicates acceptance.